iPhone Cruncher

Zendesk, a Web-based customer support service for small, midsize, and large businesses, has updated its iPhone app with support for iOS 4. The more Twitter integration, and easy access to ticket supplicant information.
Zendesk for iPhone gives your staff mobile access to customer support tickets. They also  allow  them to monitor or respond to tickets while on-the-go, whether customers make contact with you through e-mail, Twitter, or your company’s Web form.
This unassuming 1.0.2 update adds some key service integration, including better support for “twickets”—tickets created by customers through Twitter. Zendesk for iPhone will now visually mark twickets with a Twitter badge and allow you to respond either via public reply or a direct message. Zendesk 1.0.2 can now also display ticket requester information, including name, date, and their Twitter account.
The new version also brings iOS 4 supports, including multitasking, as well as high-resolution graphics for the iPhone 4.Zendesk for iPhone is free, as the company offers a variety of pricing models for its range of customers that includes MSNBC, Lonely Planet, and Twitter. Monthly pricing starts at $9 per seat for up to three seats at small businesses, then moves to $29 per seat for up to 20 seats at “agile organizations,” and $59 per seat for up to 100 seats at large organizations. Interested customers with more than 100 seats should contact Zendesk directly for pricing.

Starting September 25, MMS capability shall be present for the iPhone 3G and 3GS as confirmed by AT&T. Though it may seem late since a lot of people have been awaiting such an announcement, the timing (3 days after school opens!) couldn’t have been better to shelve all the curious iPhone owners awaiting the official announcement.

There were a lot of factors considered such as the potential MMS traffic as well as making sure that all the multimedia capabilities of the iPhone 3G and 3GS are optimized. But like most services, stability and issues concerning this new MMS service is still up for scrutiny as there is still always room for potential problems, something that should not be alarming and normal for all handsets and telecommunication services.

(Source) Mobile Crunch